Information about the processing of personal data

1. What constitutes personal data and what does the processing of personal data involve?

“Personal data” refers to information that can be used either directly or indirectly to identify a physical, living individual. Some obvious examples of personal data are names, addresses, telephone numbers and e-mail addresses. Information such as IP addresses and user behaviour in combination with other data that is used to identify you is also classified as personal data. The concept of processing personal data covers any handling of personal information, such as its collection, forwarding/transmitting, analysis, registration, and storage.

2. Who is responsible for your personal data?

Göteborgs Stads Parkering (Corporate Identification Number 556119-4878), with offices located at Åvägen 17 J, Gårda, Gothenburg, acts as the data controller in connection with the processing of your personal data, unless otherwise specified, and is responsible for ensuring that this processing is conducted both legally and correctly.

3. How Göteborgs Stads Parkering obtains your personal data:

• When you create a personal account or a business account with us

• When you submit inquiries to our customer service

• When you enter your license plate number in the payment machine

• When you register in the Parkering Göteborg app

• Automatic license plate registration at some of our facilities

• Through camera surveillance at some of our facilities

• We may also receive information from sources other than you, such as the Swedish Transport Agency or the population register, for example to handle control fees.

4. What categories of personal data do we process?

Göteborgs Stads Parkering processes the data provided to us, such as names, personal identity numbers (personnummer), telephone numbers, e-mail addresses, addresses, registration numbers, purchase histories, and payment information, and/or other information that you have provided us with, or that is necessary for us to be able to fulfil our obligations towards you. We also process images from camera surveillance.

Information about personal data processing: Personuppgiftsbehandlingar.pdf

5. Why Göteborgs Stads Parkering processes personal data about you:

• To fulfil our obligations towards you as our customer

• To provide good service and well-functioning, effective and simple services

• To conduct customer surveys with the aim of improving your customer experience

• To handle and administer any enquiries you send to our customer service unit

• To manage the Min Sida service on the website www.parkeringgoteborg.se

  • To provide you with a simple means of paying for your parking

  • To be able to offer you parking permits.

6. When does Göteborgs Stads Parkering have the right to process your personal data?

Göteborgs Stads Parkering has the right to process the personal data required to fulfil our obligations towards you. We may also need to process your personal data on the basis of requirements stipulated in other laws and/or regulations. The processing may also be necessary in order to perform a task carried out in the public interest. In certain cases, we may require your consent to carry out this processing. In such cases, you will always receive clear and explicit information about what you are consenting to.

7. Who has access to your personal data?

Your personal data are used by authorised personnel at Göteborgs Stads Parkering and, in certain cases, by Göteborgs Stads Parkering’s data processors. Should we engage data processors, we will ensure by means of agreement that personal data processing will be performed both legally and correctly. We do not supply personal data to others unless required to do so by stipulations in other laws or regulations or by decisions by public authorities, or to protect our rights or the rights of a third party.

8. Transfer of data to third countries

Transferring personal data to a third country means that personal data processed in an EU/EEA country is shared with a country outside the EU/EEA area. Göteborgs Stads Parkering always strives to transfer your personal data only to countries within the EU/EEA. If we transfer personal data to a country outside the EU/EEA, the processing is carried out in accordance with the protective measures required by data protection legislation.

Göteborgs Stads Parkering uses several Office 365 products, such as Outlook, Teams and SharePoint. These products are used for various purposes. Microsoft is the service provider and data processor for the processing carried out in these tools. Since Microsoft is a U.S.-based company, the use of these tools may involve third‑country transfers of your personal data.

9. For how long do we save your personal data?

Göteborgs Stads Parkering never saves your personal data for longer than is necessary to achieve the purpose for which the data was originally collected. The length of time for which Göteborgs Stads Parkering saves your personal data is determined in accordance with the disposal decisions that apply to us and that have been approved by the City and Regional Archives. These disposal decisions contain information on when we may remove documents that contain your personal data.

Personal data that is of minor or temporary relevance is deleted when it is no longer current.

10. How do we protect your personal data?

Göteborgs Stads Parkering cares about protecting your privacy. We continually work to adopt all appropriate technical and organisational measures required in each instance to protect your personal data and otherwise ensure that processing is carried out in accordance with current law.

11. What do we do if something happens to your personal data?

We take incidents with personal data seriously and investigate these quickly upon discovery. If the incident is at risk to you, we will inform you of the incident and report it to The Swedish Authority for Privacy Protection (IMY).

12. Password policy

Password for a customer account must be at least 8 characters long and contain at least one uppercase letter, at least one lowercase letter and at least one number.

13. Social media

If you use social media, such as Facebook, to get in touch with us, the information is always transferred to third parties (the company / organization that runs the social media). Many of these companies have their base outside the EU/EEA, which means that the transfer takes place to what is called a third country. For your own sake, we therefore recommend that you do not send sensitive information to us via social media.

14. Camera monitoring

Göteborgs Stads Parkering monitor some of our parking garages and ground parking with cameras. Which car parks are monitored by cameras is clearly indicated by signs on the site.

The purpose of camera surveillance is to prevent crime and to increase the safety of those who park at our facilities.

Camera surveillance must always take place on a so-called legal basis. In our case, the legal basis is public interest. Monitoring takes place continuously, in real-time and the videos are saved for a maximum of 30 days.

15. What rights do you have as a registered customer?

In summary, as a registered customer, you have the right to receive information about how your personal data are processed and to have control over your own data. Each of your specific rights is explained here below:

Right of access: Göteborgs Stads Parkering is always open and transparent about how we process your personal data. If you would like to know which personal data we process about you as an individual, you may request a register extract. Since it is important to ensure that we are providing these data to the right person, should this form be used: Request for register extract or request to delete data.pdf

Right to rectification: If your personal data are incorrect, incomplete, or irrelevant, you may contact Göteborgs Stads Parkering at any time and request to have them corrected. 

Right to be forgotten: You may request that Göteborgs Stads Parkering erase your personal data without undue delay. In certain cases, Göteborgs Stads Parkering will be unable to erase your personal data, since we are obliged to comply with both laws and the requirements placed on our operations as a public enterprise. In such cases, we will instead block the use of your personal data for the purposes that you wish to be forgotten in connection with, to the extent that this is possible. If you wish to be forgotten, use this form: Request for register extract or request to delete data.pdf

If you, as a customer, wish to delete your account, you can do so directly in the app or when you are logged in to your account on the website.

Right to restrict processing: You have the right to request that the processing of your personal data be restricted. 

Right to object: You may object to processing of your personal data that is based on Göteborgs Stads Parkering’s legitimate interests at any time.

Right to data portability: If the processing of your data is performed automatically and has either contract or consent as its lawful basis, you have the right to receive a copy of the personal data that you have provided to Göteborgs Stads Parkering. These personal data must be provided to you in a format that is structured, commonly used, and machine-readable. You have the right to transfer this information to another data controller without Göteborgs Stads Parkering having the right to refuse your request. 

Principle of Public Access: Göteborgs Stads Parkering is subject to the Swedish Freedom of the Press Act and the Public Access to Information and Secrecy Act. This means, among other things, that messages sent to us normally become public documents. The company is obliged, upon request, to disclose information contained in public documents, following a confidentiality assessment. The rules on the publicity of public documents and archiving requirements may entail certain limitations on your rights.

16. When is this Privacy Policy updated?

Updates are made to this Privacy Policy on an on-going basis at www.parkeringgoteborg.se.

17. Whom should I contact if I have questions?

You are always welcome to contact us should you have any questions about our processing of your personal data.

Your first point of contact is: 
Göteborgs Stads Parkering, e-mail: kundtjanst@parkeringgoteborg.se, or phone: +46 (0)31-774 37 00 

Your second point of contact is:
Data Protection Officer, e-mail: dso@intraservice.goteborg.se

Your third point of contact is:
The Swedish Authority for Privacy Protection (IMY), e-mail: imy@imy.se

This information applies from 19 February 2026 and supersedes all previous versions.